How much are you actually charging me?
There are no hidden fees or surprises. You only pay for the storage of one copy of your original file (even though we store 9 copies of each of your originals). The same original that appears in two or more different pools is not double-billed. Internet transfer is free. The storage of thumbnails or downsampled video renders is free. All fees are in US dollars. We're based in Vancouver, so taxes are applied for Canadian or British Columbian accounts. Even though this has nothing to do with us, please keep note of whether you're connected to WIFI or your cellular network. Because, if you're connected to your cellular network when backing your files up, you could incur unexpected, additional fees from your cellular provider.
What do I get with a Standard Plan?
A ton more space! Upgrade to a Standard Plan for 1 TB (terabyte) of storage across all your devices. See what that means in practical terms.
What if I need more than 1 TB (terabyte)?
If you use more than a TB, the standard plan will automatically upgrade to the next terabyte. This way, you never have to worry about running out of account storage. Also, when your phone or tablet is running out of space, we'll email you so you can enable offloading for your device. Offloading will remove photos or videos from your phone once they're safely backed up to Group Photo. Offloading is disabled by default. With offloading and automatically-upgrading account storage, you'll have complete photo and video freedom. You'll never have to worry about running out of space on your device or your Group Photo account when you're busy taking photos. Please see the pricing calculator, above, for specific pricing on additional terabytes.
We're still in the process of rigorously testing the Offloading feature. We want to be very, very certain that all of your photos are safe before they're removed from your device. The Offloading feature will be coming very soon.
Are there advertisements with the free account or the standard account?
No. Group Photo only charges for storage. We have no ads and never will.
Can I downgrade later?
Of course. You can downgrade your Standard Plan to a Free Plan at any point.
Do I have to use a credit card?
Yes, we currently only accept credit card payments.